Crystal Jones, Ground and Mission Operations lead for SpaceX in the Commercial Crew Program, speaks to volunteers and docents during an appreciation event at NASA’s Kennedy Space Center in Florida on Nov. 1, 2019. The appreciation event, hosted by the center’s Communication and Public Engagement directorate, honored the efforts of NASA retirees, current civil servant and contractor employees, and docents for their tireless efforts and volunteer hours spent sharing the NASA story with the public and members of the media.