Penny Pettigrew is an International Space Station Payload Communications Manager, or PAYCOM, in the Payload Operations Integration Center at NASA's Marshall Space Flight Center in Huntsville, Alabama.

The Payload Operations Center (POC) is the science command post for the International Space Station (ISS). Located at NASA's Marshall Space Flight Center in Huntsville, Alabama, it is the focal point for American and international science activities aboard the ISS. The POC's unique capabilities allow science experts and researchers around the world to perform cutting-edge science in the unique microgravity environment of space. The POC is staffed around the clock by shifts of payload flight controllers. At any given time, 8 to 10 flight controllers are on consoles operating, plarning for, and controlling various systems and payloads. This photograph shows the Payload Communications Manager (PAYCOM) at a work station. The PAYCOM coordinates payload-related voice communications between the POC and the ISS crew. The PAYCOM is the voice of the POC.

Penny Pettigrew chats in real time with a space station crew member conducting an experiment in microgravity some 250 miles overhead. The Payload Operations Integration Center cadre monitor science communications on station 24 hours a day, seven days a week, 365 days per year.