Kennedy Space Center’s Ryan Richards speaks at the third in a series of five TED Talk-style informational sessions on Oct. 17, 2019, in the Florida spaceport’s Kennedy Learning Institute. Sponsored by Kennedy’s Launching Leaders and Leadership for the Future, NASAtalks focuses on the topic of intentional careers and aims to provide employees with tools and knowledge that can be utilized for career growth. The theme of this third session was customers, and additional speakers included Kennedy employees Mike Williams and Dave Grau, with a skill-building section on active listening and negotiating by Tim Bass.