Susan Kroskey, chief financial officer at NASA’s Kennedy Space Center in Florida, speaks to Kennedy employees on Oct. 17, 2019, in the Kennedy Learning Institute during the third in a series of five TED Talk-style informational sessions. Sponsored by Kennedy’s Launching Leaders and Leadership for the Future, NASAtalks focuses on the topic of intentional careers and aims to provide employees with tools and knowledge that can be utilized for career growth. The theme of this third session was customers, and speakers included Kennedy employees Ryan Richards, Mike Williams and Dave Grau, with a skill-building section on active listening and negotiating by Tim Bass.